FAQ

How do I create an account?


Click on the 'Registration' link.  When you create your account.  You must register as the ADULT first.  You will then 'Add Enrollee' for each child you are enrolling into the program.

What payment methods are accepted?


Membership is done online and automatically charges your credit or debit card. 

Can I train just one day a week?


Absolutely. In fact, it's a membership option.  Each age division has two scheduled sessions every week.  You pick the one that works for you and register for that one.

Can I change my training days anytime?


Yes, depending on space.  If you find you need a Monday this week but Saturday the following, we can do that.  We thrive on communication.  Just talk to Coach Perry, and let's see what can be done for you.

How do I put my membership on hold or cancel?

You only pay for what you want to use.  You can cancel your membership or pause it if you plan on returning at a later time.  The only strict policy on this is you must submit a cancel or pause at least 3 days prior to the day your account is due for payment to avoid a $25 processing fee.

How do I contact customer service?


You can contact our customer service team through various channels:

Phone: Give us a call at (317) 410-1273 during our operating hours, and our team will assist you.

Email: You can reach out to us via email at contact@the-training-ground.net. We typically respond within 24 hours during our business days.

Visit our facility in Franklin, Indiana, and speak with our staff during our operational hours.

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